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Shorewood Water Supply Customers

Water Safe Cross Connection Survey

The Village of Shorewood asks for your cooperation regarding completion of our 2023 “Water Safe Cross Connection Survey”.

The Village of Shorewood Cross Connection Control Program is designed to safeguard public health by protecting the municipal drinking water supply. Your cooperation is essential. Following are a list of the most frequently asked questions and answers related to surveys of all residential water customers in Shorewood.

Click Here to Complete Survey Online

Click Here to Download Fillable or Printable PDF

Please complete the survey online, over the phone (815) 553-2321, or by dropping off the printed survey at the Village Hall Utility Bill Drop-Off Box located at:

Village Hall
One Towne Center Blvd
Shorewood Illinois 60404

For Assistance Completing the Form Please Call:

Shorewood Public Works Department
(815) 553-2321

Please do not mail your survey response with utility payments; please drop off at the Village Hall

Responses will not be recorded when included with USPS mailed payments.

Water Safe Cross FAQs

What is a Cross Connection?
A cross connection is a physical connection between a possible source of contamination and the public drinking water system piping. This connection, if not properly protected, can lead to the contamination of the drinking water system through a backflow event – or when the flow of water is reversed.
Why did I receive a water survey from the Village of Shorewood?
The Illinois Environmental Protection Agency (IEPA) requires every water supply provider to develop and implement a backflow prevention control program. The program mandates surveying all residential water customers every three years to identify and eliminate connections that could allow contaminants to accidentally flow back into the drinking water from sources such as fire protection sprinkler systems, boilers, lawn sprinklers and swimming pools.
How should I respond to the survey?

Visit the link on your water bill and click on "Complete WaterSafeSurvey", enter the account number from your water bill and complete the survey. If you have any questions or are unable to complete the survey online, contact Shorewood Public Works at 815-553-2321 and speak to Sharon or Melissa. You may also respond by using the URL below.


What is a backflow preventer?

A backflow preventer is a device that allows the water to flow only in one direction (from the Village supply to your home or establishment) and prevent a pipe or device connected to the water supply line to allow water to flow back into the municipal water supply system.

Examples of Backflow Preventers, The photos below are examples only and may not exactly match your installed device.

backflow-example1 backflow-example2 backflow-example3
What if I don't know the answer to any of the survey questions?
If you don't know the answer to any of the questions, contact Shorewood Public Works at 815-553-2321 with any questions
Will anyone contact me after I take the survey?
If you have or require backflow protection, you may be contacted for compliance testing, repairs, installations, inspections or additional surveys.
What happens if I do not fill out the survey?
All water customers are required to complete and return this survey. While there are no penalties or fines for not completing the survey, everyone is encouraged to complete the survey to ensure the Village is in compliance with IEPA regulations and can assess the potential risks to our drinking water supply.